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We understand that many companies and individuals have information of a sensitive nature pertaining to them or their clients and we take great care to ensure the highest possible levels of privacy.

This statement summarises our ‘Privacy Policy’ and outlines our procedures relating to the use of client information. Our Policy governs the manner in which DEfacto Learning Solutions Limited (‘DEfactoED’) collects, uses, maintains, controls and discloses information collected from clients (‘Clients’) of DEfactoED through our website and through communications across the internet or in writing. This Policy applies to our website and these other communication channels in respect of all products and services offered by DEfactoED.

Collecting and Using Personal Information

We may collect personal information from Clients in a variety of ways including, but not limited to, when Clients visit our website, register on our site, place an order, subscribe to newsletters, respond to surveys, fill out forms and communicate by email to our DEfactoED individual internet addresses. Clients may be asked for names, email addresses, mailing addresses and phone numbers. We will collect such information only if Clients voluntarily submit such information to us. Clients can always refuse to supply Personal information, except that it may prevent them engaging in certain site related or other activities.

DEfactoED may collect personal data about you, including information which you volunteer. Information which you provide in this way may be made available to third parties and partners and may be used by DEfactoED or our partners for the purposes of, but not limited to, which you provided it.

DEfactoED does not knowingly collect personal information from children under the age of 16 years. We encourage parents and guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children to never provide personal information through our website or through other communications, without their permission.

Collecting and Using Non Personal Information

We may collect non-personal information about our Clients to enable the delivery of our products and services to those Clients. This may include computer and technical information and other similar information.

Maintaining and Controlling of Information 

All clients may request access to the Information collected by DEfactoED in relation to themselves and the use of services owned by them. DEfactoED will make every effort to ensure that such details are always correct and amend inaccuracies or changes on request.

DEfactoED will only retain Clients information for as long as is necessary for the purposes of compliance with the law and routine administration.

DEfactoED keeps Client information in controlled facilities, secured against unauthorized access. Proof of Identity will be required before information is released to any individual, including the Client. DEfactoED typically communicates with its Clients through a combination of phone, Written and E-Mail correspondence.

Disclosing of Information

DefactoED works with a number of partners to deliver its  services. For the purposes of providing our services, Clients personal and non personal information may be shared. This information will not be shared for any other purpose or with other organizations who are not our partners.

Your rights in relation to Information

DEfactoED acknowledges our Clients right to access and control their personal and non-personal information. At any time, Clients can contact DEfactoED to confirm the information maintained, correct and delete the information, withdraw consent for use of the information, limit the portability of the information, lodge a complaint with the ICO in respect of the information.

Links to other websites

DEfactoED provide Clients with links to other partner websites through our website and through the delivery of our products and services. Through providing these links, we do not expressly endorse the content of these partner websites nor do we not take any responsibility for the content of these websites.

Changes to this Policy

DEfactoED has the discretion to update this Policy at any time. When we do, we will post the update to our web site. We encourage Clients to frequently check our site for any changes to stay informed as to how we are helping to protect the information we collect.

You acknowledge and agree that it is your responsibility to review our Policy periodically and become aware of modifications.

Your acceptance of these terms

By using our website and communicating with DEfactoED through other channels, you signify your acceptance of this Policy and terms of service. If you do not agree to this Policy, please do not use our website or communicate with our business. Your continued use of our website and communication channels following the posting of any changes to this Policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions on this Policy, the practices on our website or our communication channels, please contact us at:


Savanake House

Cardigan Road




Company Registration No : 10992777

Updated 4 March 2020.

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